Privacy Policy
Last updated: August 19, 2024
This Privacy Policy describes how assistingourtroops ("we", "us", or "our") collects, uses, and shares information about you when you access or use our website and services available at assistingourtroops. By using our services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
1.1 Information You Provide Directly
We collect information you provide when you register for an account, enrol in a course, make a purchase, contact us, or otherwise interact with our services. This may include:
- Full name and contact details such as email address and phone number
- Billing and payment information
- Account credentials
- Messages, feedback, or correspondence you send to us
- Any other information you choose to provide
1.2 Information Collected Automatically
When you access our services, certain information is collected automatically, including:
- IP address and approximate geographic location
- Browser type, version, and operating system
- Pages visited, time spent, and navigation paths
- Referring URLs and exit pages
- Device identifiers and technical characteristics
- Cookies and similar tracking technologies
1.3 Information from Third Parties
We may receive information about you from third-party services such as payment processors, analytics providers, or social media platforms when you interact with features connected to those services.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, operate, and maintain our services
- To process transactions and send related communications
- To create and manage your account
- To personalise your experience and deliver relevant content
- To communicate with you about updates, offers, and educational programmes
- To respond to your enquiries and provide customer support
- To monitor and analyse usage patterns and improve our services
- To detect, prevent, and address technical issues or fraudulent activity
- To comply with legal obligations
3. Legal Basis for Processing
We process your personal information on the following legal grounds:
- Contractual necessity: Processing required to fulfil our obligations when you use our services or make a purchase
- Legitimate interests: Processing that serves our reasonable business interests, such as improving our services and communicating with users, where these interests are not overridden by your rights
- Consent: Where you have given explicit consent, such as for marketing communications
- Legal obligation: Processing necessary to comply with applicable laws and regulations
4. Cookies and Tracking Technologies
4.1 What We Use
We use cookies, web beacons, and similar technologies to operate and improve our services. These may include:
- Essential cookies: Required for the website to function correctly
- Functional cookies: Remember your preferences and settings
- Analytics cookies: Help us understand how visitors interact with our services
- Marketing cookies: Used to deliver relevant advertisements and track campaign performance
4.2 Your Choices
You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our services. Where required, we will request your consent before placing non-essential cookies.
5. Sharing of Information
We do not sell your personal information. We may share your information in the following circumstances:
- Service providers: Trusted third parties who assist us in operating our services, such as payment processors, hosting providers, email delivery services, and analytics platforms, under strict confidentiality obligations
- Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction
- Legal requirements: When required by law, regulation, or legal process, or to protect the rights, property, or safety of our users or others
- With your consent: In any other circumstance where you have given explicit permission
6. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymise it.
Factors that determine retention periods include:
- The nature of the information and why it was collected
- Legal, regulatory, or contractual requirements
- Whether you have an active account or ongoing relationship with us
7. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments.
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
8. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request that we correct inaccurate or incomplete information
- Deletion: Request that we delete your personal information, subject to certain exceptions
- Restriction: Request that we limit how we process your information in certain circumstances
- Portability: Request that we provide your information in a structured, machine-readable format
- Objection: Object to processing based on legitimate interests or for direct marketing purposes
- Withdrawal of consent: Where processing is based on consent, withdraw that consent at any time without affecting prior processing
To exercise any of these rights, please contact us at contact@assistingourtroops.com. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
9. Third-Party Links and Services
Our services may contain links to third-party websites or integrate with external platforms. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party services you access through our platform, as we have no control over their practices.
10. Children's Privacy
Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete such information.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your own. When we transfer personal information internationally, we take steps to ensure that appropriate safeguards are in place to protect your information and that the transfer complies with applicable data protection laws.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the date at the top of this page and, where appropriate, notify you by email or through a notice on our website.
Your continued use of our services after any changes constitutes your acceptance of the updated policy. We encourage you to review this page periodically.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Email: contact@assistingourtroops.com
- Phone: +353 1 285 8209
- WhatsApp: Chat on WhatsApp
- Post: Main St, Ballyroan, Co. Laois, R32 X7NW, Ireland